Mar 28, PM in response to seanfromllanelli In response to seanfromllanelli Even after you do this, it will not work. There is no known fix as of now. User profile for user: koicarp koicarp. Only Touch ID. So you are confused about what iPhone you have.
Mar 28, PM in response to seanfromllanelli In response to seanfromllanelli It is happening on Both. Mar 28, PM in response to koicarp In response to koicarp I believe that it happened before the update.
Mar 28, PM in response to seanfromllanelli In response to seanfromllanelli I have the X, it's not that Face ID isn't working at all, just not being prompted for it when trying to download an app. Mar 28, PM in response to koicarp In response to koicarp Yes the exact same thing is happening to me.
User profile for user: tecban tecban. User profile for user: chhail3ang chhail3ang. Mar 28, PM in response to nilamfromsurat In response to nilamfromsurat I have this problem too. User profile for user: Fred V Fred V. Mar 28, PM in response to nilamfromsurat In response to nilamfromsurat It was working before I updated to User profile for user: lumiatron lumiatron. Mar 28, PM in response to nilamfromsurat In response to nilamfromsurat It seems to be an Apple server problem or something like that, since users with versions prior to iOS Reply Helpful 2 Thread reply - more options Link to this Post.
Next we use the BiometricPrompt. AuthenticationCallback to listen for authentication events from the users. It includes 4 methods:. When the fingerprint is has been successfully matched with one of the fingerprints registered on the device, then this callback will be triggered. An AuthenticationResult object will be passed the the callback.
When an unrecoverable error has been encountered and the authentication process has completed without success, then this callback will be triggered. The callback is provided with an error code to identify the cause of the error, along with the error message. The different types of error codes that can occur are:. This method is called when a non-fatal error has occurred during the authentication process. The callback will be provided with an help code to identify the cause of the error, along with a help message.
The different types of help codes that can occur are:. So all versions below Android P do not support the BiometricPrompt api.
This involves:. Initialising the cipher — This initialisation of Cipher object will be used to create CryptoObject instance. While initialising cipher , the generated and the stored key in the keystore container is used. If the cipher is successfully initialised, then we can assume that the previously stored key is not invalidated and it can still be used. Creating a CrytoObject — The fingerprint scanner will use the CryptoObject to help authenticate the results of a fingerprint scan.
The CryptoObject is used to ensure that the fingerprint authentication result was not tampered with. In order to create an instance of the CryptoObject:. The authenticate method requires the following parameters:. You see a notification of this data collection when you use the app for the first time. You can turn this setting on or off at any time.
A: When you open Authenticator, you'll see your added accounts as tiles. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account accessed by tapping the account tile.
You'll use these codes as single-use password to verify that you are who you say you are. After you sign in with your username and password, you'll type in the verification code that's associated with that account.
For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code Tap the Contoso account tile. After you tap the Contoso account tile, the verification code is visible in full screen. A: You might see a second timer counting down next to your active verification code. This timer is so that you never sign in using the same code twice.
Unlike a password, we don't want you to remember this number. The idea is that only someone with access to your phone knows your code. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. This type of account is frequently called a "broker" account.
A: Your org might require you to register the device to track access to secured resources, such as files and apps. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. You can unregister your device in Settings , but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in.
Q: Do I need to be connected to the Internet or my network to get and use the verification codes? A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Additionally, because the app stops running as soon as you close it, it won't drain your battery. Q: Why do I only get notifications when the app is open? When the app is closed, I don't get notifications. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings.
Make sure the app is turned on to use sound or to vibrate for notifications. If you don't get notifications at all, you should check the following conditions:. Is your phone in Do Not Disturb or Quiet mode?
These modes can prevent apps from sending notifications. Can you get notifications from other apps? If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. You can try to resolve your network connections through your phone settings. You might need to talk to your service provider to help with the Android or Apple notifications channel. Can you get notifications for some accounts on the app, but not others?
If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics.
After that, go to the Microsoft Authenticator app forum and tell Microsoft the problem you're seeing and the steps you tried. A: You can set up notifications for your work or school account if allowed by your administrator or for your personal Microsoft account.
Notifications won't work for third-party accounts, like Google or Facebook. To switch your personal account over to notifications, you'll have to re-register your device with the account.
Go to Add Account , select Personal Microsoft Account , and then sign in using your username and password. For your work or school account, your organization decides whether or not to allow one-click notifications.
If your work or school uses Azure AD accounts, they are able to turn off this feature. Q: I got a new device or restored my device from a backup. How do I set up my accounts in Authenticator again? A: If you turned on Cloud Backup on your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. For more info, see the Backup and recover account credentials with Authenticator article. Q: I lost my device or moved on to a new device.
How do I make sure notifications don't continue to go to my old device? A: Adding Authenticator to your new device doesn't automatically remove the app from your old device.
Even deleting the app from your old device isn't enough. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either your My Apps page or your organization's company portal to turn off verification for your old device.
Tap Remove account to remove the account from the app. If you have a device that is registered with your organization, you might need an extra step to remove your account. On these devices, Authenticator is automatically registered as a device administrator.
If you want to completely uninstall the app, you need to first unregister the app in the app settings. A: Here's the full list of permissions that might be asked for, and how they're used by the app. The specific permissions you see will depend on the type of phone you have. Sometimes your organization wants to know your location before allowing you to access certain resources. The app will request this permission only if your organization has a policy requiring location.
Use biometric hardware. Some work and school accounts require an additional PIN whenever you verify your identity.
The app requires your consent to use biometric or facial recognition instead of entering the PIN. Used to scan QR codes when you add a work, school, or non-Microsoft account.
Contacts and phone. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. We send a text message to the phone on which you installed the app that includes a digit verification code.
You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Draw over other apps. The notification you get that verifies your identity is also displayed on any other running app. Receive data from the internet. This permission is required for sending notifications. Prevent phone from sleeping. If you register your device with your organization, your organization can change this policy on your phone.
Control vibration. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. Use fingerprint hardware. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. View network connections.
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